Alterna Savings and Credit Union Limited
Banking/Finance
Alterna Savings and Credit Union Limited (Alterna) has been the good in banking® for over 115 years. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly-owned subsidiary, CS Alterna Bank.
As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with 217,000 members through a network of 46 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the US.
Alterna Savings and Credit Union Limited, operating as Alterna Savings, is a credit union operating in Ontario. For information on deposit insurance, please ask for a brochure at the credit union or visit the FSRA’s website at www.fsrao.ca/
Alterna Savings offers members a full range of financial products and services. We take pride in our strong commitment to support the well-being of our members, employees, and communities.
Over twenty years ago, Alterna Savings founded our Community Microfinance Program, which provides access to loans of up to $25,000 for entrepreneurs and small business owners to grow and implement their business ideas. Through Alterna’s Community Microfinance Program, we work to address socio-economic inequity by creating opportunities for financial independence and reducing barriers to banking for those often excluded from financing and provide supports for underserved individuals and organizations, low-income individuals, self-employed individuals, business startups, new Canadians, and individuals transitioning to the workforce.
Alterna promotes community economic development through programs that serve both individuals, such as our Community Microfinance Program, and the nonprofit sector, such as our Community Financial Resiliency Program, Community & Financial Inclusion Granting Programs, and Community Financial Education Program.
For more information about Alterna’s Community Microfinance Program, please visit alterna.ca or contact [email protected].
FAQs
What is my Login ID?
Your Login ID is your account number.
I forgot my password; how do I get a new one?
To get a new online banking password, on the Online Banking Welcome page, select Log In to access the link “Forgot Password?” to reset your password. For additional information see our digital banking guide.
Why can’t I access my online banking account?
To ensure your banking safety and security, access to your online banking account will be deactivated if you have not logged into your account within the last six months.
Please reach out to our Contact Centre at 1.877.560.0100 to reactivate your online banking access.
The payee I want to pay isn’t available through online banking.
If you find there’s a payee that’s inaccessible for payment through our services, please contact the payee directly for alternate payment arrangements since some companies have their own online payment service. If you find a payee isn’t on our payee list, please let us know. We will forward your request to our online banking provider, Central 1. Be sure to include the company name, address and, if available, a contact person and email.
I deleted a company from my payee list. Does that mean my future payments to that company are automatically deleted as well?
No. When you delete a bill payee, any recurring or future-dated payments you have set up for that payee must also be deleted. Otherwise, the receiving company will be notified that your payment failed.
To avoid unnecessary failed payment notifications, please delete any future payments you may have scheduled for bill payees you delete.
Is my personal information safe with Alterna’s mobile banking app?
Your security is our top priority, which is why our mobile banking app uses the same level of secure protection as our online banking platform. You log in with the same credentials, and once you log out, your secure session will end.
Read these tips to protect yourself while banking on-the-go.
May, 2024
Monday
- Closed Now
August 26,2019
- Tuesday
- 9:00am - 10:00am
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